Refund Policy

As a Brazilian company, we fully comply with the Consumer Protection Code (Lei 8.078/90, Art. 49 — CDC): you are entitled to a 7 calendar-day withdrawal right for any service purchased online, counted from the payment date.

Additionally, we offer an extended 30-day satisfaction guarantee on select products. If you are not satisfied within that period, we refund 100% of the amount paid — no questions asked, no red tape.

• Web Hosting — all plans (view plans).
• VPS for n8n — all plans, from Starter to Master (view plans).

The period starts on the payment transaction date. If you renew and then cancel within 30 days of the renewal, the renewal amount is eligible for a full refund.

All other products are governed by the statutory 7 calendar days from the payment date, in accordance with Art. 49 of the CDC (Brazilian Consumer Protection Code):

• AI Hosting and WordPress Hosting
• Cloud Servers (Nano, Compact, Standard, Pro, Plus, Max)
• Dedicated Server (Forge, Forge+, Foundry, Foundry+, Anvil, Titan)
• LLM Hosting (Inference, Fine-tuning, Training)
• Dedicated GPU Server (Workstation, Studio, Cluster)

A cancellation requested after 7 days does not entitle you to a refund; however, you may request cancellation of the automatic renewal at any time — simply open a ticket at least 24 hours before the renewal date.

• Automatic renewals processed after the cancellation deadline
• AI/LLM/GPU/token credits already consumed
• Paid migrations already successfully completed
• Paid SSL certificates already issued for third-party domains
• Setup fees or consulting services already rendered
• Consumed add-ons (extra storage, additional IPs already provisioned, etc.)
• Services suspended or terminated due to violation of the Terms of Service

The refund guarantee exists so you can evaluate our services before committing. Repeated refund requests for the same service, bulk purchases followed by refunds, or other abusive patterns may be declined at Rollin Host's sole discretion.

Domains follow their own rules, as they are registered with external authorities (Registro.br, ICANN, etc.):

• .com.br / .net.br / .br domains: refundable if requested within 168 hours (7 days) of registration.
• Generic domains (.com, .net, .org, etc.): refundable within 96 hours of registration, provided more than 24 hours have elapsed since the last domain refund.
• Non-activated domains: refundable within 30 days if activation is not completed.
• Domain transfer: refundable only if the transfer was not successful, within 30 days of payment.
• Domain renewal: non-refundable (once renewed, the payment goes directly to the registrar).
• Free domain included in annual offers is non-refundable and cannot be exchanged for another domain or product.

1. Open a ticket in the client portal or contact us via WhatsApp at (19) 3199-2720.
2. Provide the invoice number and the service to be refunded.
3. Briefly describe the reason — helpful for our improvements, but not required within the guarantee period.
4. The refund is processed within 2 business days.
5. The refund is issued to the original payment method (credit card, Pix or bank slip).

Credit card payment

The credit appears on the statement within up to 2 billing cycles, according to the card issuer's policy.

Pix payment (Brazilian instant transfer)

Returned via Pix to the originating key/account within 2 business days.

Bank slip (boleto bancario) payment

Since bank slips do not support automatic reversal, the refund is made via bank transfer (TED/Pix) to the current account of the CPF/CNPJ holder of the contract. Transfers to savings accounts are not made. We will request:

• Copy of a government-issued photo ID (national ID, driver's license or passport)
• CPF or CNPJ (Brazilian tax identification number)
• Proof of address
• Bank, branch and current account number

By default, refunds are returned to the original payment method. If you prefer, you may choose to receive the amount as credit in your Rollin Host account and apply it to any other service immediately.

If you have any doubt or issue with a payment, please contact us first before filing a dispute with your card issuer. We resolve the vast majority of cases within hours.

When Rollin Host receives a chargeback without a prior contact attempt, it is treated as a breach of contract. In that event:

• The account may be suspended immediately, without prior notice.
• Domains and active services registered under the client's name may be blocked.
• Card payments may be disabled on the account to reduce fraud risk.
• In cases of evident fraud (e.g., cloned card), termination is permanent.

To reactivate services, the client must provide proof of payment (photo of the card showing the first 6 and last 4 digits, or bank statement) and settle any administrative fees charged by the card issuer.

This Refund Policy may be updated periodically. Significant changes will be communicated through our official channels with a minimum notice of 30 days. The version in force at any time is the one published on this page.