1. Subject matter
This Policy describes how the automatic renewal (auto-renew) system works for services contracted with Rollin Serviços Digitais e Tecnologia LTDA, CNPJ 64.204.851/0001-39 ("Rollin Host"), the Client's rights to disable it, and the recurring billing procedures.
This policy is incorporated into the Terms of Service and the Refund Policy. The 30-day unconditional guarantee rules remain applicable under this policy.
2. Definitions
- Automatic renewal (auto-renew): automatic billing and extension of the service for a new cycle identical to the one contracted, without requiring manual action from the Client, unless previously disabled.
- Billing cycle: the plan's recurrence period (monthly, quarterly, semi-annual, annual, biennial, triennial).
- Due date: the date on which the current cycle expires and the renewal is processed.
- Billing attempt: each execution of an automatic debit with the payment processor.
3. When it applies
Automatic renewal is enabled by default for contracts using a credit card or recurring PIX payment (where available). For bank slips and one-time PIX, there is no automatic charge — only an invoice sent for manual payment.
At the time of contracting, the Client is clearly informed of the plan cycle and the existence of automatic renewal, and may disable it before the first charge or at any time thereafter.
4. Advance notices before the due date
Before any automatic renewal, Rollin Host sends notifications by email and within the Client's control panel, according to the following schedule:
| Notice period | Content |
|---|---|
| 60 days | Initial reminder — annual cycles or longer only |
| 30 days | Notice with the renewal amount, date and link to disable auto-renew |
| 15 days | Second notice with clear cancellation instructions |
| 7 days | Final pre-charge notice |
| 1 day | Confirmation that the charge will be executed on the due date |
| After charge | Receipt + electronic invoice (NF-e) |
For monthly cycles, the initial notices (60 and 30 days) may be waived, retaining the 15-, 7- and 1-day notices. The Client is responsible for keeping the registered contact email current and for monitoring spam and trash folders.
5. Billing attempts
If the first attempt fails (card declined, insufficient limit, processor error), Rollin Host makes additional attempts according to the following schedule:
- D+1: second debit attempt.
- D+3: third attempt.
- D+7: fourth and final attempt before suspension.
- D+8 to D+15: service suspended, but data preserved; the Client receives daily notices.
- D+16 onward: termination and data deletion, as set out in the Backup Policy, section 10.
6. Recurring payment methods
- Credit card: tokenized by the payment processor (PCI-DSS); Rollin Host does not store complete card data.
- Recurring PIX: when enabled, subject to Brazil's Central Bank rules. The Client may revoke authorization at any time through their banking app.
- One-time payment: bank slip and regular PIX do not generate automatic charges — the Client receives the invoice and pays manually.
Rollin Host may use processors such as Asaas, Pagar.me, Stripe, Mercado Pago or others, pursuant to the applicable commercial arrangement, always under PCI-DSS security standards.
7. How to disable automatic renewal
The Client may disable automatic renewal at any time, free of charge, by:
- Accessing the control panel at painel.rollinhost.com.br → Billing → Automatic renewal → disabling it for the desired service.
- Submitting a support ticket from the registered email address, identifying the service.
- Sending a formal email to financeiro@rollinhost.com.br or contato@rollinhost.com.br.
Deactivation is processed within 1 business day and takes effect from the next billing cycle. A confirmation email is sent. Requests submitted after the current invoice charge has been triggered apply to the following cycle; see section 8 on refunds.
8. Refund after automatic charge
The same Refund Policy applies to automatic renewals:
- For the first contract of the service, the unconditional 30-day guarantee applies (Brazilian Consumer Code, art. 49).
- For renewals, the Client may request a full refund within 7 (seven) days of the automatic charge, provided the service has not seen material use in the new cycle.
- After that period, a prorated refund for the unused portion may be evaluated, less the non-refundable costs of third-party licenses and registrations (domains, paid SSL, cPanel/CloudLinux licenses).
9. Renewal failure
If, for any reason, the automatic renewal is not executed (processor issue, expired card, technical unavailability), Rollin Host sends immediate notice and retries as described in section 5. The Client may also make a manual payment at any time via bank slip or PIX available in the control panel.
Rollin Host is not liable for indirect consequences resulting from the Client's payment method failure (card over limit, outdated details, issuer rejection) — the obligation to keep payment methods operational rests with the Client.
10. Price adjustments
Contracted prices are frozen for the entire current cycle. Adjustments may only occur at renewal, always communicated with a minimum notice of 30 days by email and in the control panel, with a clear indication of the new amount.
Adjustments follow market criteria and operational costs. The reference index is the Brazilian IPCA for the past 12 months, except in duly justified exceptional cases (significant exchange-rate variation in imported inputs, regulatory change, infrastructure cost shock). Adjustments exceeding 10 percentage points above the IPCA are communicated with an extended notice of 60 days.
If the Client disagrees with the notified adjustment, they may disable automatic renewal up to the day before the due date, without penalty.
11. Domains and third-party licenses
Renewals of domains and third-party software licenses (paid SSL, cPanel, CloudLinux, Imunify, etc.) are governed by the registrar's or issuer's rules, passed on to the Client:
- .com.br domains and variants: Registro.br rules — payment by the due date; thereafter, a retention and auction period applies per the registry's policy.
- Generic domains (.com, .net, etc.): ICANN/registrar rules — typically a redemption period of 30–45 days after expiry, with an additional fee for recovery.
- Commercial licenses: charged within the plan cycle, subject to the vendor's terms. If the vendor discontinues the product, Rollin Host provides 60 days' notice of an equivalent alternative or a prorated refund.
12. Amendments
Rollin Host may amend this policy at any time, with a minimum notice of 30 days for material changes. Renewals already communicated within the notice schedule are governed by the rules in effect at the time those notices were dispatched.
13. Contact
- Billing: financeiro@rollinhost.com.br
- Support: painel.rollinhost.com.br
- Legal inquiries: juridico@rollinhost.com.br
