Use case · e-commerce

Open Claw answering your WooCommerce store emails

“Where is my order?”, “how do I return it?”, “what is the deadline?” — let the agent read, check the order and draft the reply in your tone.

TL;DR

The pattern that works: Open Claw (understands the email and writes like you) + n8n (connects the mailbox and the WooCommerce API). The flow: customer email arrives → n8n fetches the order data → the agent drafts the reply → sends it directly or waits for your approval (1 click). Both install in 1 click on the same Rollin Host VPS — from US$ 12.71/mo, with local AI included (no per-message cost).

The architecture (genuinely simple)

Three pieces, all on the same server: the store mailbox (IMAP), WooCommerce (via API, with a key generated in the store panel — the store stays where it is) and the agent. n8n orchestrates: new email → identifies the customer and the order → hands the context to Open Claw → the agent writes the reply.

The trick is the progressive autonomy level: start with the agent drafting and you approving (the reply arrives ready on your WhatsApp — approve with one tap). Once the pattern is solid on the repetitive questions (status, tracking, deadline, returns), promote those categories to automatic replies. Control stays yours.

What you can automate in the first week

Order status and tracking (the WooCommerce API has it all), deadlines and return/exchange policy (the agent learns your rules), product questions (feed it your catalog) and post-sale (thank-you + review request). Anything ambiguous or sensitive, the flow forwards to you — with the draft ready.

Everything runs on your VPS: customer data under the LGPD (the Brazilian data protection law), in Brazil, without sending your base to third-party platforms. And with local Llama 3 included, the cost does not grow with email volume.

Ready-made recipe (checklist)

1. Get the VPS and install Open Claw + n8n (1 click each)
2. Connect the store mailbox (IMAP) in n8n
3. Generate the WooCommerce API key and connect it
4. Teach the agent your tone and store policies
5. Approval mode: drafts arrive on your WhatsApp
6. Promote the repetitive categories to automatic

Open Claw + n8n on the same VPS

The store automation combo: brain + hands, installed in 1 click.

Open Claw: understands and drafts in your tone
n8n: connects email + WooCommerce API
Local Llama 3 — no per-message cost
Human support on WhatsApp to set up the flow

VPS from US$ 12.71/mo · no lock-in

Set up my automation See also: install n8n in 1 click

Frequently asked questions

Can you automate WooCommerce email replies with Open Claw?

Yes — and the pattern that works is: Open Claw (the brain that understands and writes) + n8n (the hands that connect the mailbox and WooCommerce). n8n receives the customer email and the order data via the WooCommerce API; the agent interprets the question and drafts the reply in your tone; the flow sends it (or leaves it ready for your approval).

Does it answer every email on its own?

You decide the autonomy level. The safest format to start: the agent drafts and YOU approve with one click (in the email itself or on WhatsApp). Repetitive questions (order status, tracking, return deadline) can go automatic once you trust the pattern.

What do I need to buy?

A VPS on Rollin Host: on it you install Open Claw AND n8n in 1 click each (same panel). From US$ 12.71/mo, both running together — with no per-message cost if you use the included local Llama 3.

Does it work with my current WooCommerce hosting?

Yes: the store stays where it is — the integration is via the WooCommerce API (key generated in the store panel). If you want everything in one place, Rollin also offers managed WooCommerce hosting.

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